Privacy Policy

Last updated: January 2026

NexaCare, a division of Nexelica ("we", "our", or "us"), is committed to protecting the privacy and personal information of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Full name, email address, phone number, and physical address.
• Property Information: Property name, type (estate, home, corporate, fleet), and location.
• Company Information: Company or estate name, role or title.
• Communication Records: Emails, WhatsApp messages, form submissions, and call records related to service enquiries.
• Website Usage Data: IP address, browser type, pages visited, and session duration (collected via cookies and analytics tools).

2. How We Use Your Information

Your personal information is used to:

• Respond to your enquiries and service requests.
• Schedule site assessments and provide service quotations.
• Deliver, manage, and improve our property care services.
• Communicate service updates, schedules, and reports.
• Send relevant marketing communications (only with your consent).
• Comply with legal and regulatory obligations.
• Improve our website and user experience.

3. Legal Basis for Processing

We process personal information based on:

• Consent: Where you have given us explicit consent (e.g., submitting a contact form).
• Contractual Necessity: Where processing is needed to fulfil a service agreement.
• Legitimate Interest: Where processing serves our legitimate business interests without overriding your rights.
• Legal Obligation: Where required by South African law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Nexelica (parent company): For operational coordination and service delivery.
• Service providers: Trusted third-party platforms used for hosting, analytics, and communication (e.g., email, CRM systems) — under strict data processing agreements.
• Legal authorities: Where required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include encrypted communications, secure data storage, and access controls limited to authorised personnel.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When no longer needed, data is securely deleted or anonymised.

7. Your Rights

Under POPIA, you have the right to:

• Access your personal information held by us.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications.
• Object to the processing of your data.
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us at info@nexacare.nexelica.co.za.

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

• Email: info@nexacare.nexelica.co.za
• Company: NexaCare, a division of Nexelica
• Location: South Africa